206 Jenny Craig Consumer Reviews and Complaints
I have lost 14 pounds with Nutrisystem and I am still losing weight. The new rep have tips and ideas. We will be taking a peek at your account and reaching out soon. What more could you ask for? I like the Margarita pizzas, the flatbread pizzas and carbonara.
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I've done Jenny Craig in the past and it worked. Their representatives are both great girls. I've only been there since February and I've reached my goal.
They are the reason that I'm down 35 pounds. They pushed me forward. I look forward to the weekly visits and I told them that they are the highlight of my week. We laugh and have a really good time.
I have a good menu plan and all the food is great, and if there's a meal that I can't do like pork or fish, we substitute and it's not a problem at all.
Congrats on your weight loss, that's fantastic! We're happy to hear about the great relationship you've developed with your Consultants. I have gone back to them over the years several times. And once you stop eating the food which over a period of time is a lot of money, you tend to gain the weight back.
Other than that, the food selections are good and I enjoy them. I change every once in a while, and they bring in new foods as well. I would recommend Jenny Craig and I have told people where I go to lose weight, but I've also told them the pitfall that once you stop eating the food, you gain that weight back a lot of times.
Our Maintenance Program will help you once you met your goal. While being on Jenny Craig you're learning portion control and getting in the habit of eating several small meals throughout the day. Jenny Craig's Maintenance Program is important because it helps you maintain your goal you worked so hard to get to.
A Consultant would be happy to go over this with you, please give us a call and we'll be happy to help get you scheduled. I wanted to lose weight and I have a great experience using the Jenny Craig program on and off for 15 years. The consultants have all been wonderful. I enjoy the desserts and I have used the menu program, which works fine.
The meals are good quality and they look good. Even people in my office has said that it smells good. I've recommended people to Jenny Craig. With them, you would like the food and would also lose weight. When you stick to their program, you'll have good results. Thank you for your review and for recommending Jenny Craig!
You're right, Jenny Craig works when you stick to the program! I really like the rep whom I spoke with to get started again. She is very nice and easy to talk to and she understands when I have a crappy week. I have been on the program for only a couple of months, but I had a couple of things come up. My mom had a stroke and then my year old daughter had a baby, so it has been hard because I had to go out of town when my mom had a stroke.
A lot of the food is good and I like a lot of it. Before, they had a different chocolate cake. However, the only difficult part about it is when I have stuff come up like going out of town. If a person sticks to the plan, the program works really good. I would definitely recommend Jenny Craig to a friend.
We're sorry to hear about your Mom. Please know we are always here to help and support you throughout your journey. We wish you all the best.
My very first interaction with Jenny Craig was quite emotional for me way back in the day because I was very upset. At that point in time, I was only about pounds and when I went back in , I was In , I had gained a lot of weight before I got married due to the drama issues within family relations and that factored in a bit.
I couldn't shake the way through and I got discouraged, so I knew that going back to Jenny Craig was one thing that works for me. I did the Body for Life as well, but I was better with the pre-planned meal in the portions. Jenny Craig is within two hours from my house and all the gals that I deal with there are very good and understanding. I've been with Jenny Craig for long enough that a lot of times I know what it is that I'm supposed to do and what I'm doing. I'm very verbal with the process and how I'm doing, and they provide the guidance knowing that I'm not just a Jane Doe off the street that doesn't know anything.
I usually go there every four weeks, but this summer, I've been on a holiday so sometimes it's five weeks. I normally deal with Lynnea on a weekly basis because I get weekly phone consults.
I normally talk to her every Thursday and that goes well because it's not just how many meals are going, but also whatever else is happening with my life that affects everything else. It has always been interesting. Sometimes I deal with one of the other gals too depending on who's scheduled. But Lynnea is very good at asking the right questions. She is understanding and supportive. There's no bashing going on, "Why didn't you stick to your plan," or "Why did this happen," or "Why did you lean off the wagon for a bit?
I needed more regimens with the schedule and more discipline of what my portions are and what I need to eat. I needed that training again. They tell me that I can have veggies and if I wanna do something, then I have to give something up in moderation. I've had to go to our head office for training sometimes and it was a process of being able to do that and still do the Jenny Craig stuff and make all that work for me.
It was a good learning curve as well because it brought some real life in, even though Jenny Craig is the real food but it's the outside Jenny Craig food.
The difficult time for me is usually between the time I get off from work and the time that my husband gets home. Weekends aren't usually bad, but there are times when I'm feeling a little snacky and there's always the monthly cycle.
There's no logic in there, there's no rationale, and there's no talking myself out of something. During those times, even though I don't need the chips, it doesn't matter. My husband is very supportive and he's also wanting to lose the weight, so we have picked up different plates. We're learning portion control with him, the fact that he can eat like he is in his 20s.
We purchase pretty much anything from Jenny Craig except the lemon stuff that I don't like. I also can't have the shrimp stuff because my husband is allergic to shellfish. I'm fine with anything else, except for the honey and peanut butter. I don't like those because I don't like the aftertaste.
But there's not very much that I don't like within the Jenny Craig menu. Normally, when I go to the city, I would look forward to going out for supper and my husband and I have shared meals. That is a good thing as well because a normal meal for anybody is too much, but if you share a meal, then that makes a difference. I can still go out for supper even though I have my Jenny Craig food and I can have a side salad.
I'm still eating with people, but I'm being healthier and still having my Jenny food. They got a new Blueberry square bar. It's okay but it's not for everybody.
I love the Cranberry biscotti bar and I would like to see that on their menu a bit more than see a Sunshine sandwich because I don't really care for the English muffins. I've also gotten used to the butternut squash ravioli a bit more. I'm not a big spaghetti and meatball fan, but it still tastes good. My favorites of late are either the Turkey burger or the cheeseburger, but I like all the Jenny food.
There's not a whole lot on the menu that tastes like diet food and that's one of the biggest reasons why I like Jenny over some of the other ones that are out there. Weight Watchers says a lot of with peppers, which is fine, but Jenny does the rice and the potatoes. And they've got the pasta and still got their veggies. If you don't have that variety, then you're gonna get sick with the menu.
I have already recommended Jenny Craig to friends. We're happy to hear about how Jenny Craig has helped you in your life and about the great relationship you had with your Consultant.
I was able to get in on a lifetime thing but they no longer offer it. From time to time, I go back then I picked up some weight and I reapply myself. I like the choice of food from Jenny Craig and most of the foods are really tasty. I get to enjoy a wide variety of things that I normally want to eat. I'm okay with the soups and the chicken salad but I'm not a real fan of most the shelves stuff and I chose not to take those as a possible substitution.
I like the Margarita pizzas, the flatbread pizzas and carbonara. I also like the pot pie and the macaroni and cheese which is one of my favorite. It is a pretty safe food and my favorite dessert is the triple chocolate cheesecake. However, one of the times when I went back to them I had a lot of issues with heartburn and I was taking over the counter medications on a daily basis. I don't know if it's because of lack of the fat or just balanced food that it had these health effects to me.
But within two weeks of going back I haven't had to use the heartburn stuff. I live alone and Jenny Craig works well for me. I don't have to worry about cooking for other people since I get to choose. I feel the difference when I'm going off inches in the waist but it's more that I'm a lot healthier and more for wellness.
I've talked to quite a few people I know about it. It will work well for people who are in the same situation but it also depends on the lifestyle and what they are willing to do. We're happy to hear about your satisfaction with the variety that Jenny Craig provides you. We'll share your feedback with our food team. I started Jenny Craig a long time ago. At the time, Weight Watchers still had meetings you had to go to and that wasn't for me.
Jenny Craig had an offer at the time that I couldn't pass up. It was 20 pounds for 20 dollars. I decided to give it a try and it worked. My first interactions with Jenny Craig was okay. A gentleman took care of me the first couple of times I was there. However, they were having a turnover of people at the time and he was just temporary. I was very skeptical when I first went. I didn't think it was going to work and was quite surprised when it did and it just kept me coming.
The first time I went there about eight years ago, I lost 54 pounds. And I kept it off for six years. Then I had things happen in life and gained the weight back. I ended up going back again and I've lost pounds. I have 10 pounds left to go. My personal consultant is not quite as openly friendly, but she's a good consultant and knows what she's doing.
When I go in weekly, I weigh in first and then I sit down and go over the next week's menu that I'm going to be on. At times, depending on what my weight is, she'll give me tips as to what I can do differently to make it better. I've been going there for a long time and they have been there for me. They've changed their menu within the last four months and a lot of the original things they had were better than what they changed them to.
They've changed their Anytime Bars now. Last week was the first time I had gotten the new ones. They are really delicious, but they're smaller than the other bars were and they have more calories. They went up 10 calories per bar, which is 70 calories a week. And that's for not getting anything any different than what I had before. I'm not sure I like that at all because I was perfectly happy with the ones they had before. Also, I have found some at the grocery store that has more of all the good things than Anytime Bars.
Moreover, it has even less of the bad things in it. I think I'm going to go that route instead. There are also some meals that you couldn't pay me to eat. There are a couple of them that I have tried several times and I think they're worthless. I've tried the beef merlot two times. Each time I've gotten it, there were two tiny pieces of meat, about as big as the tip of my little finger, and the rest was all gravy. Then there were vegetables in there.
For me, that's not a meal. But overall, most of the food is very tasty. Congrats on your weight loss! We're happy we get to continue to help you meet your goals. We'd like to have Manager follow up with you privately regarding our experience with your Consultants.
As for the menus at times we do change or retire foods to keep our menu fresh and full of variety. I go on and off with Jenny Craig for 10 years. When I first went in, it was welcoming and I was given the information. I did it for two months and I have lost weight. My norm is about 13 to 15 pounds when I go on Jenny Craig within the 2-month period.
Then, I slowly start getting tired of the food so I slowly start going off but it was more to eat regular food than anything else. Their consultant did not give me anything to work with.
There were no suggestions on how to do things differently to keep me motivated enough to keep going so I always tend to lose interest. If I try to change up even a package with something else, we are really discouraged.
They could work with me on what I wanna change and they could be more encouraging than discouraging. The meal plan is too restricted. In the beginning, more people followed but for the longer-term client, they have to start doing a little adjustment.
I'm going back again today and the consultants gave me a quick call and just asked how I am. We're happy to hear about your weight loss on Jenny Craig. Our goal at Jenny Craig is to help you meet your goals and maximize your weight loss.
The structure of our Full Planned Menus and the routine of meeting with a Consultant weekly is what makes our clients successful. We encourage you to speak with your Consultant about making changes that fall within the parameters that will help you continue to optimize your weight loss. I belonged to Jenny Craig for many years and they were good. My interactions with my personal consultant were wholesome and very nice.
I started in in Monterey, California and I lost pounds. It was good because I worked at a scuba diving shop and I was exercising every single day, but weight loss is something you have to keep up with. In the 90s, they had more meetings. They also had all the tapes and these tapes were helpful. But this time, they don't have tapes. I wish they would've had CDs instead of the tapes, so I could listen to them better. They also had books and they had more training materials where now they don't.
I like the menus and all the menus are good. There are only a couple of things I don't care much for, but I eat it too. However, after a year, I got tired of the menu, but they do what they can to change them.
They retire food and change them to new food. The quality of the meals is very good and I like the idea of not having to take the vitamins because last time, I had to take the vitamins and I lost my hair. My weekly visits with my dedicated personal consultant were very good, although right now, I'm not doing it because I'm waiting for the fall.
But I'm going back to Jenny Craig. I just have to budget because it's kinda expensive. Nonetheless, I'd recommend them.
Thank you four your feedback. We're happy to help you get restarted with our returning client specials! I've been with Jenny Craig since the 90's, but I come and go. Still, I like the company. I like my consumption with their program and their food is good. They're not acidic, so my stomach doesn't get all messed up. Furthermore, my consultant is the sweetest girl and we became really good friends.
She's trying to help me to keep on track. Also, she's always worried that I exercise and I do whatever's necessary to lose the weight. She texts me and we go to her office. There, I lose my stuff then I get weighted. She asks me about my week and how it went. Then we get a menu and leave for home. In terms of the quality of their food, most of it is nice.
Jenny Craig did a lot of changes with their food. Still, I like them much more and I have my own personal favorite. They have integrated in the last three years and they've tried it to be a little bit more modern with our food. The program is good and when I followed the program as it should be, I was losing the weight an average of two pounds a week.
The problem is that if I go off it I don't lose any. When I first started their program, I was very focused and I lost 30 pounds. But over the years, losing weight is just not my main goal right now but it is not to gain weight. So when I'm off it, I gain weight. But if I followed the regimen I'll lose weight and I'll do great. Thank you for sharing your Jenny Craig experience with us. We love to hear about the connection you have with your Consultant.
Congrats on the weight you have lost. We're happy to continue to help you meet your goal. I was on Jenny Craig years and years ago, back in the early 80s. I have always liked the program and the food, and I knew it worked for me, so I went back to it. They got me all set up and they weighed me in, measured me, encouraged me, and gave me my food.
I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.
Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese.
I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.
I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star.
Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out.
Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.
How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program.
Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program.
We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help.
We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words!
We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold.
I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong!
If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews.
BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.
So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate.
Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program.
I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent.
Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work!
Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick.
This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience.
We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor.
Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out.
We will be assigning this to a member of the Consumer Experience team to reach out and assist you. The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left.
Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information. Have a good one! There are no options for vegetarians or many specialities here, but the food they have is protein-rich, and While some meal delivery services offer you fresh ingredients and recipes, Balance takes it one step further. As well as nutritionally planning a healthy and balanced meal down to the macro nutrients, they also take care of the shopping, Diet-To-Go is not just about weight loss.
IdealShape is a shake-based diet plan that helps you lose weight by cutting out meals and replacing them with supplement shakes that contain the nutrients your body needs to be healthy. The program is easy to understand, cost-effective, and Recipes are created by a variety of famous, award-winning chefs. Sun Basket is a healthy cooking service that delivers organic ingredients and simple-to-make recipes right to your door.
The information, including pricing, which appears on this site is subject to change at any time. Before beginning any new diet plan, we recommend consulting with a physician or other professional healthcare provider.